Hi there! Jan here, Samsung moderator. Thanks for sharing your concern here in the Samsung Member community. You can activate your VoLTE by following these steps: Open the Settings app on your home screen or app drawer, or slide down from the top of your screen. Tap on Connections. Tap on Mobile networks. Toggle on VoLTE calls. For further technical assistance you can also contact our customer support by dialing #GALAXY [#425299] Stay safe and have a great day!
We the same issue... what happened to samsung? Where now moving to new technology... can you offer atleast a code to activate the VoLTE like other phones out there
Regarding a7 2018, my phone supports volte and wifi calling only on my smart postpaid account sim (previously sun cellular) but none on my smart prepaid sim (previously sun cellular). I've already called smart customer prepaid service and they told me that a7 unit is not supported by smart network yet my postpaid sim has.
TeamGalaxyEvflor
Moderator
Saturday, May 1st, 2021 03:11 AM
in
Hi there! Jan here, Samsung moderator. Thanks for sharing your concern here in the Samsung Member community. You can activate your VoLTE by following these steps: Open the Settings app on your home screen or app drawer, or slide down from the top of your screen. Tap on Connections. Tap on Mobile networks. Toggle on VoLTE calls. For further technical assistance you can also contact our customer support by dialing #GALAXY [#425299] Stay safe and have a great day!
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Tonet52
Beginner Level 2
Saturday, May 1st, 2021 03:22 AM
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TeamGalaxyEvflor
Moderator
Sunday, May 23rd, 2021 08:39 AM
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One thing to do is to call your network provider and check if your area is 5G covered and check if your sim is available for it as well.
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alfe225
Active Level 1
Saturday, May 22nd, 2021 03:31 PM
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Gibz71
Beginner Level 2
Friday, October 7th, 2022 04:44 AM
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