title:
SIM card
(Post creation time:
Friday, August 20th, 2021 11:31 PM
)
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Lasr month,,I upgraded my sim card to 5G. However, every 10 minutes or so, my phone (Samsung A51) would show a message that : network not available Or system failure! So annoying! 😠 Tried consulting Globe server but to no avail! What's the issue here? Any remedy?
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SamsungRightCare
Community Manager
Saturday, August 21st, 2021 02:40 AM
in
Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).
As for your concern, Samsung A51 is NOT 5G capable. Check out the link for the device specs.
https://www.samsung.com/ph/smartphones/galaxy-a/galaxy-a51-blue-128gb-sm-a515fzbhxtc/
Also, should your device be the Samsung A51 5G, you may check 5g coverage in the PH via this link and see should your area is covered.
https://www.nperf.com/en/map/PH/-/-/signal/?ll=12.875461964339756&lg=121.76499999999999&zoom=5
Hope this helps. Stay safe and enjoy the weekend. 😊
dgo1
Active Level 1
Saturday, August 21st, 2021 02:54 AM
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dgo1
Active Level 1
Saturday, August 21st, 2021 02:57 AM
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SamsungRightCare
Community Manager
Saturday, August 21st, 2021 03:23 AM
in
You may explore the network settings and/or notification settings on your phone. Don't hesitate to also give us a call via the toll-free hotlines above for further assistance from our friendly tech team. 😉
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dgo1
Active Level 1
Saturday, August 21st, 2021 03:57 AM
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