title:
No data when dual sim is on
(Post creation time:
Monday, June 12th, 2023 08:56 AM
)
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TeamGalaxyRene
Moderator
Monday, June 12th, 2023 09:53 AM
in
Hello roolsboy,
We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A52 5G having issues with no data when dual sim is on. I feel and understand why you are worried for a device that you've take care so much, expecting it to perform better after an update. If my device is facing similar experience, I will be bothered too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Also, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Networking/Wi-Fi".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
If the issue persists, bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it to optimum performance.
https://www.samsung.com/ph/support/service-center/
or book an appointment with the Samsung Members app as follows:
Support > Book an appointment to set one.
Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
0 likes
skb13
Beginner Level 3
Wednesday, October 11th, 2023 08:32 AM
in
I have exactly the same issue, and it started around the same time. I still haven't got it working properly with both SIMs plugged in. I find that I can get data for about 5 seconds after I turn airplane mode on and then off again, but that's quite a pain when trying to have a conversation on WhatsApp when you're out. I discovered it was the second SIM because I was going away and so took the second SIM out and put it into a WiFi dongle to give me data access even though my phone was buggered. I then never put it back in and realised my phone was behaving itself again. Recently I thought - I ought to put that SIM back in, and as soon as I did, no data again.
Did Samsung ever come up with a sensible reply?
If the only comment is the rote reply saying check for updates, clear this, clear that, contact network provider then that's remarkably poor service.
0 likes
Gusto718
Beginner Level 2
Monday, October 16th, 2023 11:26 AM
in
Hi I have the same problem. Data not working properly with both SIMs plugged in. Samsung A52 5G. If I turn off any onesim card, the other works OK. The same two SIM cards work OK in the Samsung A20.
0 likes
Resistor12
Beginner Level 2
Monday, October 30th, 2023 10:53 AM
in
I also have exactly the same problem with September's Software Version for the A52 5G.
Extremely frustrating...
0 likes
HaroldENG
Beginner Level 2
Wednesday, November 22nd, 2023 02:48 PM
in
I have the same problem. It started a few updates ago and still remains 😕
0 likes
Gusto718
Beginner Level 2
Tuesday, January 23rd, 2024 08:41 AM
in
Hello, after the last update the problem is solved. 12.25.2023.
0 likes