‎Fingerprint Sensor Problem | Samsung SEAO Community

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Byeora

Active Level 1

last edited

Friday, June 25th, 2021 04:19 PM

in

I couldn't unlock my phone with my fingerprint so I deleted it and tried to register it again but the sensor only goes up by 20% and it can't finish registering my fingerprint. Some says its because I use a screen protector, tho, I think that it is not the reason since I've been using the same screen protector since day one and it was working very well until a week or two ago. If anyone could help me with this problem that would really be a great help.

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nopee
Active Level 4
Friday, June 25th, 2021 05:31 PM

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Galaxy A
Have you tried to register all of your other fingers? A slight changes to your fingerprints that's maybe due to scars or wrinkling etc. can affect optical fingerprint reading.
S
silleemee
Active Level 3
Friday, June 25th, 2021 05:56 PM

in

Galaxy A
Try checking for software update. You can also try doing soft reboot on your phone. Press volume down and power key for 7-10 secs.
ク
クリスニール
Active Level 6
Saturday, June 26th, 2021 12:48 AM

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Galaxy A
Did you enable touch sensitivity for more speedy and accurate fingerprint sensor?
B
Byeora
Active Level 1
Saturday, June 26th, 2021 01:53 AM

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Galaxy A
Hi. Yes, I've tried them all. It has been 6 months since I went into a service center because my phone kept restarting by itself or just stays on the screen with the samsung logo. If there are still things left that I can do to make this phone better, please tell me. Thank you😊
N
nopee
Active Level 4
Saturday, June 26th, 2021 02:21 AM

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Galaxy A
Try disabling battery optimization for biometrics: settings>apps> under 3 dot menu>special access>optimize battery usage>show all apps> search for com.samsung.android.biometrics.app.setting> disable battery optimization.
B
Byeora
Active Level 1
Saturday, June 26th, 2021 04:32 AM

in

Galaxy A
It still doesn't work. I'm running out of options.
0 likes
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TeamGalaxyRene
Moderator
Saturday, June 26th, 2021 02:16 AM

in

Galaxy A
Hey there! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

How's your recent Galaxy experience? Have you tried to follow the awesome suggestions of your fellow members here? As an addition, we do suggest to also activate a pattern password along with the fingerprint pass, so in the case that your fingerprint can't be recognized, you'd still have another way to unlock your device. Hope this helps as well.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Stay safe. Enjoy the weekend. 😁

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Fingerprint Sensor Problem

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