‎Dual sim always on function issue, any work around?

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Danie26

Active Level 2

last edited

Saturday, August 7th, 2021 03:00 PM

in

Any work around the Dual Sim Always On function no longer working after the last update. Already done Soft reset and Reset network settings and still did not work. It was working fine before the update..... Updates should make the device run and perform better not make it worse!!!!

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Magnaguard
Active Level 9
Saturday, August 7th, 2021 04:38 PM

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Galaxy A
What error are you getting?
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Danie26
Active Level 2
Sunday, August 8th, 2021 12:51 AM

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Galaxy A
No error, the option to select which sim card to ise when making a call or sending a txt is gone. When you try to turn it back on it just tells you sim 1 failed, sim 2 failed.
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Danie26
Active Level 2
Sunday, August 8th, 2021 12:53 AM

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Galaxy A
Also noticed that RAM activity went usually high after the last update. Before when the phone is on standby ram is around 2.2 to 2.4. Now its at 2.8 without using it.
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SamsungRightCare
Community Manager
Sunday, August 8th, 2021 03:38 AM

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Galaxy A
Hi! I'm Sam, your friendly Samsung Customer Service guy. Have you also tried doing a CLEAR CACHE PARTITION of your device via SAFE MODE? Make sure to regularly do this every after an update to refresh your device's system and avoid performance issues.

Also, check out this link with regards to managing dual sim cards on your Galaxy device. Hope this helps! 😀 Stay safe.

https://www.samsung.com/sa_en/support/mobile-devices/galaxy-a-series-how-to-use-and-manage-dual-sim-cards/
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TeamGalaxyRene
Moderator
Sunday, August 8th, 2021 04:38 AM

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Galaxy A
Hey there! Here are the steps on how to do a clear cache partition on your Galaxy A30:

Turn off your phone

Power it on by pressing the power button

When you see the Samsung logo, press and hold the Power button and the Volume up button at the same time

Keep holding the keys until the Recovery menu shows up

Use Volume buttons to navigate to the Wipe cache partition

Confirm it by pressing the Power button

You will be asked if you want to "wipe cache partition", navigate to Yes and press the Power button

When that part is done, the Recovery menu will appear again

Use the Volume buttons to navigate to “Reboot system now”

Use the Power button to confirm.

Your phone will reboot. As soon as it turns on, you will notice that it performs better and smoother. Hope that this helps! 😊

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Danie26
Active Level 2
Sunday, August 8th, 2021 08:12 AM

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Galaxy A
Tried it but the recovery menu did not show up. Kept pressingand holding the power button and volume up button once the Samsung logo came up. Held it down for more than a minute nothing. Repeated the process 3x and still same.
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TeamGalaxyRene
Moderator
Sunday, August 8th, 2021 08:23 AM

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Galaxy A
Sorry for that, Danie. You may opt to reach our technical team via our toll-free hotlines here:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH
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gaeul07
Beginner Level 2
Saturday, September 30th, 2023 09:04 AM

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Galaxy A
Why can't dual sim always on turn on?
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MIDBalite
Beginner Level 2
Wednesday, August 21st, 2024 02:42 AM

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Galaxy A
I can't turn on my "Dual SIM Always On". Any idea why, or any help?
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Dual sim always on function issue, any work around?

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