Camera

Hello Qin5,

We appreciate you bringing up the lagging issues with your 13 MP front selfie camera on the Samsung Galaxy A22. 

We regret the inconvenience and unpleasant experience it is causing you right now, but don't worry, we are here to help, provide quick fixes and offer solutions to your device's problem.

Your Samsung Galaxy A22 has a quad camera system. It has a 48MP main camera, an 8MP ultrawide, a 2MP macro, and a 2MP depth camera. On the front lies a 13MP selfie camera, which can be used to take Selfie focus pictures to highlight your face and blur the background.

Following are basic steps to try in order to troubleshoot and find possible solutions.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications or messages.

B) Reset the camera app.

Open the Camera app > and then tap Settings > Swipe to and tap Reset settings, and then tap Reset. 

C) Clear the Camera App Data and Cache.

Open Camera App Icon > Press the "i" button, scroll to Storage > press "Clear data" and "Clear cache".

D) Clear Cache Partition.

Step 1. Turn off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.

E) Run the Self-Diagnostics under Samsung Members app.

https://www.samsung.com/ph/apps/samsung-members/ 

Step 1. Run Samsung Members and select Get help on the lower half of the screen. 

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run Camera of the Diagnostics checks, tap Camera.

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin.

Step 8. For individual diagnostic checks, you can view your results after the check is complete. 

F) Enable and try using Burst Shot.

• Open the Camera app.
• Tap the cog symbol.
• Swipe Shutter Button To Take Burst Shot.
• Now, tap on the area of the image you want to focus on, then gently swipe down on the shutter button, and hold, and you can capture multiple images in quick succession. Note for any changes/improvement on your front face camera.

G)  For further assistance, you may contact us on the below online support channel links.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

H) And/ or contact our Samsung hotline numbers below.

I) If the problem persist, you may bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.