title:
A51 heating issue and earphone problem
(Post creation time:
Tuesday, May 4th, 2021 02:11 PM
)
788 Views
C
Chrissy0216
Active Level 1
Hello there. Just wanna ask this vause my samsung a51 got a lot of heating issue since I updated it to one ui 3.1 and my every earphones that I plug broke after a day I am just wondering why? Is it it because device is damaging every earphones that is plug in. With the heating issue its not normal its really hot I dont know why its like that. Can someone answer my question?
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Selected Answer
kylecdrck
Active Level 5
Tuesday, May 4th, 2021 06:45 PM
in
You can also try doing a wipe cache partition by pluggin in a USB C headset or plugging your phone to a PC, turn it off, turn on by press and holding lock + volume up for a few seconds and do a wipe cache partition at the recovery menu
silleemee
Active Level 3
Tuesday, May 4th, 2021 07:21 PM
in
0 likes
Chrissy0216
Active Level 1
Thursday, May 6th, 2021 02:12 PM
in
0 likes
TeamGalaxyEvflor
Moderator
Wednesday, May 5th, 2021 01:37 AM
in
Good day! Jan here, Samsung moderator! Thank you for sharing your concern here in the Samsung member community. We are very sorry to hear that you're experiencing this kind of issue. Regarding your concern a ticket has been raised with the said issue. For further information don't hesitate to call us at #GALAXY [#425299] our friendly customer support will be glad to assist you. Be sure to click “ ACCEPT AS SOLUTION” when you find an answer that works for you. Stay safe and have a blessed day!
Chrissy0216
Active Level 1
Thursday, May 6th, 2021 02:12 PM
in
0 likes