Samsung On-line Store

Hi team, For any questions to do with the Samsung store, either pre or post purchase, please post in here and one of the team will be happy to help you out. Got feedback for our store? Want to see something featured? Spot a bug? Report it here :) Happy browsing team. -SMC teamView Post

It’s been a week since my S24 Ultra online purchase and my order status is still “Processing” stage. I’ve called customer services and emailed them and said they will escalate but ghosted me after. I’ve made purchase of galaxy watch 7 the day after my S24 ultra purchase and I receive them the next dView Post

Hello fellow members, I would like to say that I made an online order 3 weeks ago for a very small item - a galaxy smart tag 2 and the silicone case - $70, but am very disappointed to say that I have not received my items, Samsung has withdrawn money from my account 3 weeks ago, but somehow they do View Post

History Hi HelloView Post

Order placed on the 19th of November. 15 calls, and multiple attempts to email later, and order is still waiting for approval. E-store team is only contactable by email but they don't appear to check them or reply. The only recommendation is to cancel my order and try again which given I ordered durView Post

Anyone else really annoyed at the waiting for approval problem with online orders? I placed my order last Saturday and my order has spent the entire week waiting for approval. We have called support 4 times and was promised multiple emails about the status of our order but received nothing. The worsView Post

Would anyone know if there was any way to post feedback on the Estore anywhere? Don't want to be negative as I love the community but due to a very unsavory experience in feeling a bit disillusioned right now.View Post

@samsungNZ when do we get the rewards points credited after a purchase? I just got the Fold, watch5 Pro and a case but don't see the rewards yet.View Post

Samsung customer service is very incompetent. I'm waiting for a return slip to be emailed to me for nearly 3 weeks now. Long story short I ordered the wrong size smart cover with my S22 ultra. After many calls and live chats they send an email with instructions how to send it back for a refund. TheyView Post

Hi, I have been waiting for my S22 Ultra order since 4th march and there are no updates whatsoever on my account - shows "Processing". Is there any way to get a sense of **bleep**? This feels very irresponsible from Samsung, especially when you've paid upfront in full and a delivery date mentioned wView Post