Second hand earbud as a replacement

(Onderwerp aangemaakt op:  

6/07/2026 11:42 AM

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Members_a7VoMQx

First Poster

last edited

 

6/07/2026 11:42 AM

I bought earbuds, the right one broke within a year.

I sent it for repair, I got a replacement with a depleted battery.

I sent it back for a second time, it was returned to me without repair.

I contacted Samsung, they assured me that they do not use second hand parts.

I contacted the repair company Dynafix, they admitted they use refurbished parts.

Now, I paid for a new product, I think it is fair to get a new one back.

And who would like to use a second hand earbud, anyway?

    • AA

      Ajay-A

      Community Manager

      last edited

       

      6/07/2026 01:17 PM

      Hallo @Members_a7VoMQx,

      Thank you for your message about this. I will gladly help you! You of course expect a quality service from us with clear communication.

      Can you provide me with one of your repairnumbers? I will make a ticket for our escalation department for your case.

      With kind regards,

      Ajay

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