Second hand earbud as a replacement
(Onderwerp aangemaakt op:
6/07/2026 11:42 AM
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Members_a7VoMQx
First Poster
last edited
6/07/2026 11:42 AM
I bought earbuds, the right one broke within a year.
I sent it for repair, I got a replacement with a depleted battery.
I sent it back for a second time, it was returned to me without repair.
I contacted Samsung, they assured me that they do not use second hand parts.
I contacted the repair company Dynafix, they admitted they use refurbished parts.
Now, I paid for a new product, I think it is fair to get a new one back.
And who would like to use a second hand earbud, anyway?
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Ajay-A
Community Manager
last edited
6/07/2026 01:17 PM
Hallo @Members_a7VoMQx,
Thank you for your message about this. I will gladly help you! You of course expect a quality service from us with clear communication.
Can you provide me with one of your repairnumbers? I will make a ticket for our escalation department for your case.
With kind regards,
Ajay
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