Fingerprint Sensor Not Working (Note 9)
(Onderwerp aangemaakt op:
1/10/2024 12:48 AM
)
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Udrin
First Poster
last edited
1/10/2024 12:49 AM
My fingerprint sensor stopped working. I ran diagnostics and it recommended restarting the phone, but this was still not fixed. Any other recommendations to fix this issue?
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Ajay-A
Community Manager
last edited
2/10/2024 09:32 AM
Hallo @Udrin,
Thank you for your message. Have you also tried deleting the cache memory through the recovery menu? If not, turn of your phone, press and hold the Volume Up, Power, and Home/Bixby buttons until you see the Android logo. After a few seconds you will enter the recovery menu. Select 'Wipe cache partition' and afterward 'Reboot systeem now'. Let us know it it worked.
With kind regards,
Ajay
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