‎Fingerprint registration failed | Samsung Members Community

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KalpaB

Active Level 1

last edited

11-18-2024 09:34 PM

in

Iam using my phone(Samsung A34 5g) nearly 1 year now. I recently factory reset the phone and now when I trying to set my fingerprint, it doesn't register at all. I'm not using screen protecter. Screen don't have single scratch or any damage. I clean the display surface and tried multiple of times.

When I try to register fingerprint, the cycle activate but not complete. Anyone have similar experience?

(Yes I tried increasing touch sensitivity through display settings. Also reset accessibility settings multiple times.)

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Sakila_Pamudith
Expert Level 5
11-19-2024 02:21 AM

in

Galaxy A
Hi 👋
It isn't solving the issue cause increasing touch sensitivity.
Did you drop your device or changed the display 🤔
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KalpaB
Active Level 1
11-19-2024 03:09 AM

in

Galaxy A
Their is a features to increase touch sensitivity in display settings, if you using screen protecter. No I didn't drop it or change the display. In fact I didn't do any repairs.
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Sakila_Pamudith
Expert Level 5
11-19-2024 03:26 AM

in

Galaxy A
Yeah i know it just only increasing digitizer sensitivity not the optical sensor sensitivity under the display 👍
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KalpaB
Active Level 1
11-19-2024 03:33 AM

in

Galaxy A
@Sakila_Pamudith Thanks for your reply! It does seem like a software issue, especially since it worked fine before the factory reset. Hopefully, the next One UI update will fix it. Thanks again!
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ASHJATH
Active Level 10
11-19-2024 11:48 AM

in

Galaxy A
Is it working now?
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KalpaB
Active Level 1
11-19-2024 11:53 AM

in

Galaxy A
After trying for a few days, it’s now working. It was likely a software bug, but it seems to be fixed now. 🫡
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ASHJATH
Active Level 10
11-19-2024 12:00 PM

in

Galaxy A
Ohh..nice ❤

title:

Fingerprint registration failed

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