title:
network problem in galaxy M31
(Post creation time:
03-28-2020 11:59 AM
)
41980 Views
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megamonster
Active Level 4
Iam using Vodafone sim in mobile..this is the fastest 4G network in my area..after starts to use this mobile, iam facing network problem very badly while others getting good network speed in the same network ..i tested my sim with other mobile and internet is very fast in my sim.The problem is not only in mobile data speed,but also in WiFi internet speed..while othe mobile the wifi is getting with full speed.. But my mobile (m31) is not Accessing that much internet speed.. Even I'd reset my phone phone twice...but no use of it.
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Samsung_Support4
Moderator
05-4-2020 10:22 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.
1. Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.
2. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
0 likes
Hish2
Beginner Level 2
01-20-2021 08:33 AM
in
I also facing this issue
0 likes
Samsung_A9ArSjB
Beginner Level 2
02-10-2021 02:53 AM
in
I bought M31 in January 2021 and facing same problem ,internet is not working on Airtel SIM card.
0 likes
Nirjar
Beginner Level 2
07-7-2021 12:33 PM
in
0 likes
Samsung_o5h7AQ3
Beginner Level 2
05-20-2020 04:25 PM
in
yes, same issues i'm facing right now
Denisono
Active Level 1
08-12-2020 10:37 PM
in
im at tesco and had same issues for last 2 weeks. tried this and its flying
settings_connections_mobile networks_acces point names then tap on your carrier and on the next window change autentification type_ from none to POP and CHAP then chose ipv4/ipv6 both APN CONTROL and APN roaming then tick in BEARER every each you have in the list except unspecified
i would attach some pics but no option for that
try this . should sort out the problem
good luck
nash000
Beginner Level 4
08-14-2020 09:00 AM
in
0 likes
mayankmithaiwala
Beginner Level 2
10-20-2020 08:45 AM
in
i am facing same issue as well as 4G network settings not show in M31 device. team any one have solution please provide me.
0 likes
DieMelone234
Beginner Level 2
05-22-2020 05:26 PM
in
Same problem, Vodafone Network is the fastest in my area nevertheless the network is really slow...
location: germany
Purusothaman
Beginner Level 2
07-14-2020 05:55 AM
in
Go to setting ->reset ->reset network setting then switch off and on the mobile. I tried this
Denisono
Active Level 1
08-12-2020 10:39 PM
in
im at tesco and had same issues for last 2 weeks. tried this and its flying
settings_connections_mobile networks_acces point names then tap on your carrier and on the next window change autentification type_ from none to POP and CHAP then chose ipv4/ipv6 both APN CONTROL and APN roaming then tick in BEARER every each you have in the list except unspecified
i would attach some pics but no option for that
try this . should sort out the problem
good luck
SushantKala
Active Level 1
09-15-2020 04:25 PM
in
0 likes
Sachpoo
Active Level 1
05-24-2020 05:08 PM
in
0 likes
Ankurm86
Beginner Level 2
05-25-2020 05:06 PM
in
Purchased new samsung m31 mobile today and when I try to use my sim network problem both the sims Airtel and Vodafone.
megamonster
Active Level 4
05-25-2020 05:18 PM
in
Staffer
Beginner Level 2
05-27-2020 01:49 PM
in
welcome to the club, i ve the same problem - the network status is switching between zero connection up to full network connection without movment of the phone
Sachpoo
Active Level 1
05-28-2020 06:40 AM
in
0 likes
Sachpoo
Active Level 1
05-29-2020 04:53 PM
in
megamonster
Active Level 4
05-29-2020 05:57 PM
in
0 likes
MuraliStalin
Beginner Level 2
05-30-2020 02:31 PM
in
Denisono
Active Level 1
08-12-2020 10:41 PM
in
im at tesco and had same issues for last 2 weeks. tried this and its flying
settings_connections_mobile networks_acces point names then tap on your carrier and on the next window change autentification type_ from none to POP and CHAP then chose ipv4/ipv6 both APN CONTROL and APN roaming then tick in BEARER every each you have in the list except unspecified
i would attach some pics but no option for that
try this . should sort out the problem
good luck
0 likes
Kuttykumar
Beginner Level 2
07-27-2021 04:21 AM
in
0 likes