title:
Network Problem
(Post creation time:
01-12-2020 02:05 PM
)
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rups9
Active Level 4
01-12-2020 02:13 PM
in
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Samsung_Support3
Moderator
01-15-2020 06:56 AM
in
Hi there,
Kindly follow the mentioned steps to resolve the issue in your device.
1) Ensure that network frequency of your device should be selected on Auto-mode.
Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode
2) Search for the Network Manually
Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.
3) Perform the reset network setting (Go to the settings>>general management>>reset>>reset network settings).
If still issue persists then we would suggest you to contact your service provider.
For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
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