‎What happens to the files when moved to secure folder?

B

batmAɲ

Active Level 1

last edited

08-13-2026 10:59 AM

in

Hello, I have a doubt regarding the secure folder function. When a photo is moved from gallery to secure folder, that photo in the google photos get disappeared, what happens to that? Why can't I see it in the google photos even though it was backed up before moving?

M
memris
Active Level 8
08-13-2026 11:05 AM

in

Secure Folder
Try back up again
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C
cs_member10
Moderator
08-14-2026 06:46 AM

in

Secure Folder
Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to kindly sync your gallery with Google photos firstly and then try moving a picture to the secure folder.

If the issue still persists, kindly get back to us with additional information- Error log file, video, or screen-shots. This will help us to further investigate and resolve your concern.

Please share the concern by using the error report option via the Samsung Member application. To share a log file, click on Samsung Members Application > Support>> Type your issue>> Tap on error report >> Tap on send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support
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What happens to the files when moved to secure folder?

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