Samsung Members Community

title:

secure folder moved items lost

(Post creation time:  

04-1-2018 10:51 AM

)

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N

nickman

Active Level 1

last edited

 

04-1-2018 10:51 AM

 

in

 
Galaxy On
i moved my friends wedding videos in the secure folder accidentally now i tried to move it back.it said the item was moved but i can't find them in the gallery pls help

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  • A

    admin_

    Expert Level 5

    04-2-2018 03:38 AM

     

    in

     
    Galaxy On
    Thank you for reaching out to the Samsung community! We would like to inform you that the images will be moved to auto created album under gallery. So we suggest you to kindly check the Gallery albums as well.

    Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

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    nickman

    Active Level 1

    04-2-2018 05:10 AM

     

    in

     
    Galaxy On
    no i have tried it with pictures now . whatever that was shot using camera which when moved to secure folder and again moved out of it got missing.but the pictures which was already in folders(in the gallery) when moved to secure folder and moved back returned to the same folder .is that a bug?
    or is that camera images or videos sent to secure folder and again moved out got deleted somehow

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