title:
Secure folder not opening
(Post creation time:
02-2-2019 09:50 AM
)
348 Views
B
bobby1192
Beginner Level 2
My secure folder has suddenly stopped working. when i click at it, it shows nothing no error message and all. like a dead response or it is not in system . does anyone know how to solve this??
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öNonMonkö
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02-2-2019 10:38 AM
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admin_
Expert Level 5
02-4-2019 11:55 AM
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1) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preference.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Navigate to Settings >> Apps >> Select the secure folder app >> Clear Cache.
4)Run the device in the safe mode.
If issue still persists, Kindly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Sendfeedback>Error report>Collect log files>attach.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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