‎Samsung Notes App issue | Samsung Members Community

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lohit91

Beginner Level 2

last edited

12-11-2022 06:40 PM

in

Recently i have been facing a problem with samsung notes app both on my galaxy note 9 and galaxy tab s7+. The problem is that when i open a note and start using the s pen, after a while pressing the button once on the pen does not change the pen to the next favorite pen and double pressing the button on the pen also does not cycle back to the previous favorite pen. I was able to cycle the favourite pens using the s pen button earlier. I have started to face this issue just recently. It might be due to the latest update of samsung notes app as I have not made any changes.

Please let me know if anybody else is facing the same issue.

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srj7275
Active Level 1
12-16-2022 04:52 PM

in

Others
I'm facing the same issue the sinle button press to switch between pens is lagging mostly
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srj7275
Active Level 1
12-16-2022 04:54 PM

in

Others
And samsung still not fixed the notes usse with highlighter. Whem a pdf is annoted and some text and lines are highlighted with any colou highlighter. It will hide the whole text after exported it as a pdf.

The frequency is not often but its always since i joined samsung 3 years back and thought this will fixed by Samsung but not. Disappointed

The issue is with highlighter
When used to add text, lines and annotion in a pdf or image which is imported in Notes app. Everything works fine except the HIGHLIGHTER when file is exported a new pdf to share. Which spoils everthing when i cant even share my work.
Any image or pdf when highlighter is used the underneath text or image is completely gets hidder or covered by highlighter colour. Notes app received many update since and i thought Samsung should have fixed this but not.
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cs_member8
Moderator
12-27-2022 02:53 PM

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Others
Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

How to Reset S Pen
Please follow the below steps:

Step1: Navigate to the Apps screen and tap on Settings.
Step2: Tap on Advanced features.
Step3: Tap on S Pen.
Step4: Tap on Air actions.
Step5: Tap on More.
Step6: Tap on Reset S Pen.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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title:

Samsung Notes App issue

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