title:

Apps Crashing

(Post creation time:  

12-8-2020 08:50 PM

)

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pratikjethwa

Beginner Level 4

last edited

 

12-8-2020 08:50 PM

 

in

 
I own a galaxy s20 after updating to one ui 3.0 few apps of mine are crashing & battery is getting drained faster. Please fix it ASAP 
    • E

      Ehsank

      Expert Level 5

      12-9-2020 06:57 AM

       

      in

       
      try these steps and lets see

      A. Wipe Cache Partition.
      Steps to perform.
      1) Turn off the device.
      2) Press and hold the Volume Up key and the spower button.
      3) When the Android logo displays, release all keys.
      4) Press the Volume down key to navigate and select "Wipe cache partition".
      5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
      6) Press the Power key to restart the device.

      B. Reset App Preferences.
      Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
      P

      pratikjethwa

      Beginner Level 4

      12-9-2020 07:17 AM

       

      in

       
      I'm not able to do so

      some error is showing PDP backup fail and also after restart after about a minute it shows boot complete


      which was not the case prior to update to 3.0

      0 likes

    • E

      Ehsank

      Expert Level 5

      12-9-2020 06:58 AM

       

      in

       
      and for battery i suggest you to

      if you not done yet then do some settings to save more battery life and observe for next 1-2 days, it will give a noticeable difference

      1. Settings>Connection>more connections settings> disable nearby device settings.

      2. Settings>>Location>improve accuracy >disable
      A. Wifi scanning
      B. Bluetooth scanning .

      3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

      And then click on "app power management >
      And enable these 2 options.
      A. Adaptive battery
      B. Put Unused Apps to Sleep.

      4. Long press on each app specially 3rd party app(LIKE FACEBOOK, YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info> go to these 3 options below on by one

      A. Mobile data> allow background data usage>off

      B. Battery >allow background activity >off

      C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

      5. Go to settings> privacy > permission manager > location> and check which app have accessing your location all the time and if you not using that apps much, then deny access or set as " allowed only while in use"
      As unnecessary location access by 3rd party app causing battery drain.

      6.  Go to settings > Google > on device sharing> check which 3rd party apps present there for e.g. if you use paytm , paytm will  shared data to show recommendation and suggestion which also cause battery drain

      7.  Go to settings > account and backup> account > check which app syncing automatically there, and if any app which not necessary to auto sync then click on it and "disable sync"

      8. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery)


      9. If you use Facebook frequently then disable "auto play video"
      And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

      10. Settings>Google >click on 3dot at right top corner>usage and diagnostics >off this option.
    • AU

      Anonymous User

      Beginner Level 1

      12-9-2020 01:17 PM

       

      in

       
      After you upgrade your smartphone to One UI 3 and Android 11. Just do a "Factory reset" of your Galaxy S20 it'll help you get rid of most of the issues you're facing right after the update, as it'll provide you a fresh and a clean start .

      For factory reset follow these steps:

      1. Open settings
      2. General management
      3. Reset
      4. Factory reset.

      But do note, before performing factory reset of your device do keep a backup of all the necessary data, information and documents from your phone separately to a different device or else your data will be lost/cleared forever!

      0 likes

    • A

      Altabkhan

      Active Level 3

      12-9-2020 06:32 PM

       

      in

       
      same problem

      0 likes

    • C

      chanducreations

      Active Level 4

      12-10-2020 05:03 AM

       

      in

       
      I've been beta tester, now I've updated to complete version. however, I've never faced any problem. i guess factory reset will fix any issues with the software.

      0 likes

    • CM

      cs-member13

      Expert Level 4

      12-10-2020 03:37 PM

       

      in

       

      Dear Samsung Member,


      Greetings from Samsung Customer Support!


      We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
      Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.


      Thank you for writing to Samsung.


      Warm Regards,
      Samsung Customer Support

      0 likes

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