title:
Samsung cloud backup code
(Post creation time:
04-16-2025 06:22 PM
)
199 Views
Hello there,
I lost my previous phone it was pickpocket at Banglore. Now I bought new phone. Now I can't able to get cloud access. Asking for backup codes. Which I don't have. I'm having police complaint copy of lost mobile. Is there any way to get my cloud access ???? Please advise. Thanks in advance!
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cs_member10
Moderator
04-17-2025 05:23 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that the "Enhanced Data Protection" is a Samsung security feature that encrypts and stores your personal information in Samsung Cloud, allowing you to backup and restore your data using a recovery code. This code is generated once during setup and must be recorded for data retrieval.
Generating a recovery code: ●The recovery code is a 28-character code that can recover your end-to-end encrypted data if all your user devices are unavailable.
● You cannot view the recovery code again after it's generated, so it's crucial to record and store it securely.
● If you lose both the device with the ‘Enhanced Data Protection’ feature and the recovery code, you will not be able to access your end-to-end encrypted data.
Warm Regards,
Samsung Customer Support
Hyenafied
Active Level 1
04-17-2025 06:07 AM
in
So what is the next option to access that? If I submit my FIR copy or complaint copy do you people consider? Please advise.
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