title:
Auto apps downloading problem
(Post creation time: ย
12-15-2025 05:08 AM
)
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V
visual_scenecraft
Active Level 4
Can anyone help me because i am facing the problem of auto games and apps download without downloading them. Facing this problem from couple of days.
Points to note :- 1.Turned off the auto update and download from galaxy store and from play store too.
2. Didn't install anything like third party app
3. The downloaded notification is from Google play store
If you know please help me. This problem is very frustrating and uses my whole daily data ( 1gb/day )
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ย0 likes
cs_member10
Moderator
12-15-2025 10:56 AM
in
ยDear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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