Apps Downloading Problem using Wifi

Question

hi,Is anyone facing App downloading problem from playstore using wifi network. Because i am trying to download a game of 1.3gb using Wifi but it just shwos download pending but the download doesn't start. and there is no other download running in background. my phone is Galaxy S9 plus.

Selvam · Answer

You might have chosen the download option as mobile internet.Check the settings under the play store and change it to all. Mine is also S9+

admin_ · Answer

Thanks for being a part of Samsung community. We apologize for the play store issue facing in the device, we suggest you to follow the below steps to overcome the issue: -

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Play store >> Clear data.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Play store >> Clear cache.
- Please run your device in safe mode.
- Re login the Google account and check the internet connectivity.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

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Apps Downloading Problem using Wifi

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