‎camera focus | Samsung Members Community

D

DipanB

Active Level 5

last edited

12-17-2020 10:57 AM

in

The 64mp camera of s20+ has serious issue.

Often when the object is a bit smaller it usually don't focus..even manually...the focus fails to lock.

R
rabinroy
Active Level 4
12-17-2020 03:09 PM

in

Galaxy S
first of all reset the camera app by cleaning cache file from apps properties.
0 likes
CM
cs-member13
Expert Level 4
12-18-2020 04:39 PM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 likes