title:

apps crashing

(Post creation time:  

05-20-2025 07:38 AM

)

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ʰᵃʳʳʸ0201

Active Level 8

last edited

 

05-20-2025 07:38 AM

 

in

 
I've noticed that some applications are occasionally crashing and becoming unresponsive after a second tap, preventing them from opening. Could you please investigate this problem?




  • F

    ヅFedron

    Expert Level 5

    05-20-2025 07:46 AM

     

    in

     
    Here’s a quick and easy fix you can try on your Samsung phone🔥:

    Quick Fix Steps✅:

    1. Restart Your Phone

    > Hold the Power button → Tap Restart.
    Often clears temporary glitches.

    2. Clear App Cache (for crashing apps)

    Go to Settings → Apps

    Select the crashing app

    Tap Storage → Clear cache

    3. Update All Apps

    Open Galaxy Store and Play Store

    Go to Updates section and update all

    4. Check for System Update

    Go to Settings → Software update → Download and install

    5. Reset App Preferences

    Settings → Apps → Tap 3 dots (top right) → Reset app preferences
    (Don’t worry — no data will be lost.)
    0

    ʰᵃʳʳʸ0201

    Active Level 8

    05-20-2025 07:51 AM

     

    in

     
    AFAIK, this glitch came after a recent One UI Home update.
  • G

    goodthings

    Expert Level 5

    05-20-2025 08:26 AM

     

    in

     
    Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
  • C

    cs_member10

    Moderator

    05-21-2025 03:08 AM

     

    in

     

    Dear Samsung Member,

    Greetings from Samsung Customer Support!

    At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

    Please follow these easy troubleshooting steps which may help in resolving this issue.

    ● Check app Cache: Settings> Device care> Storage> Clean now.

    ● Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

    ● Uninstall and reinstall the app:
    1-Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
    2-Please ensure enough storage space in your device.
    3-Please ensure your device has sufficient battery for updating software.

    ● Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.

    ● Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.

    ● Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

    Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

    ● Keep your apps updated: Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

    Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

    ● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

    ● You can reset your device by following the steps:

    1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
    2. Remember the Google password before resetting the device because it is required during initial setup.
    3. If you do not remember the password then advise to reset (Forgot password) your Google account.

    Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

    If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

    Warm Regards,
    Samsung Customer Support

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