I backed up my secure folder to samsung cloud before factory resetting my phone. After logging again to secure folder it shows last backed up date correctly but when I open restore it says no back up data with some unknown error occured pop-up. When I go to delete backup ,even there no backed up data is shown. Any one faced this issue and any solution?
shivmgor
Active Level 10
10-21-2023 07:27 AM
in
Tumne kese kia?
Smart switch se?
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cs_member10
Moderator
10-24-2023 11:54 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support
As per your issue, we request you to please report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support.
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