title:
Screen Lock Bug
(Post creation time:
12-16-2024 05:34 PM
)
241 Views
A
ASHU121990
Beginner Level 2
I am seeing a particular bug when I was using S24 Ultra and same bug I am facing in S24. The bug is, during screen time out when the lock screen is appearing, immediately or within 1 second if you double tap on the screen it will unlock directly the home screen without asking for finger print scanning and it is same for pattern also.
If anyone is also facing the same issue please let me know the solution. If you have not seen this then please try once whether same thing is happening with you
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cs_member10
Moderator
12-17-2024 05:18 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We also request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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ASHU121990
Beginner Level 2
12-18-2024 03:47 PM
in
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