The scam detection feature on my S25 Ultra stopped working after the One UI 9 update, and it’s been stuck for three hours now—really hoping for a quick fix on this bug! #Samsung #S25Ultra #OneUI #TechSupport 📱🛠️
“Connect it to Wi-Fi and leave it. It takes some time to download because the file is around 3–3.5 GB. Once the download is complete, it will start working.”
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application >> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Mine is resolved now. And as per their reply its a wifi issue 🙄..but I kept my device connected overnight with high-speed wifi and today morning its started working
Oh okay. Because to me also they replied the same issue wifi issue.my device is already been connected with wifi for more than three days and i dont know how many days it still require?
URVISH_CHAUDHARI
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10-7-2026 04:10 AM
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Satyans
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10-7-2026 04:25 AM
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cs_member10
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10-7-2026 02:59 PM
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Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application >> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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psymind
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10-10-2026 10:15 AM
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psymind
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10-10-2026 10:15 AM
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Prateek222
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10-10-2026 10:16 AM
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