‎Samsung Keyboard Issue | Samsung Members Community

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ankitmon

Active Level 7

last edited

09-8-2023 08:34 PM

in

When I receive any OTP through SMS Samsung keyboard offers to input the OTP directly from keyboard suggestion but it only shows this suggestion some times and some times it does not. It's just random.

The SMS app does recognize and highlight the OTP but samsung keyboard does not. You have to click the blue otp highlighted on SMS notification and only then the keyboard suggests the OTP.

Yes i have suggested reply and actions turned on and it works but it randomly stops working for me.

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abhinavkrpcse
Active Level 7
09-8-2023 08:40 PM

in

Galaxy S
Reset keyboard
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ankitmon
Active Level 7
09-8-2023 08:45 PM

in

Galaxy S
You must be joking right? Why would i report it if i hadn't tried basic stuff. I have Reset my device and Reflashed One Ui 5.1.
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ankitmon
Active Level 7
09-8-2023 08:46 PM

in

Galaxy S
Here
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Liaqat
Active Level 4
09-8-2023 11:43 PM

in

Galaxy S
It depends upon the app which is sending you otp, some apps send it weirdly that is why keyboard doesn't detect them.
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ankitmon
Active Level 7
09-9-2023 07:31 AM

in

Galaxy S
No. That's a different thing. I have mentioned it already. The keyboard does not recognize the OTP the SMS app does. If the SMS recognized it the keyboard shows it. It starts working after a phone reset for the same app and website.
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umesh30
Expert Level 2
09-9-2023 06:24 AM

in

Galaxy S
You can use Samsung pass and Google auto fill together:

Go to Settings > General management > Password and autofills and select 'Autofill with Samsung Pass' in Autofill service section. Now select 'Samsung Pass'

Now go back to main Settings > Google > Auto-fill (in All services tab) > SMS verification codes and turn on 'Auto-fill service' option...
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ankitmon
Active Level 7
09-9-2023 07:38 AM

in

Galaxy S
That might be a solution but the issue is something else because it was not showing the OTP so I turned on Auto replace(auto correct) in keyboard settings and it started working. It worked that time but now auto replace(auto correct) has no effect on the same now. So i can't confirm what's the issue here. It's working even though Auto correct is off
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cs_member10
Moderator
09-11-2023 05:41 PM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

We understand your concern and please be assured that the below-given troubleshooting steps will resolve the issue:-

Clear app cache through Device care:
Step 1: Navigate to the app's screen and tap on Settings.
Step 2: Tap on Device Care.
Step 3: Tap on Storage.
Step 4: Tap on CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application
(Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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ankitmon
Active Level 7
09-11-2023 05:47 PM

in

Galaxy S
That's the most stupid solution i have heard till now. Who gave you job in Samsung Customer Support? I want to meet the person who hired you face to face.
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MK91
Beginner Level 2
06-12-2024 09:32 AM

in

Galaxy S
Facing the same issue, sometimes the otp is detected sometimes have to open the sms app to get the otp copies
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ankitmon
Active Level 7
01-16-2025 05:58 PM

in

Galaxy S
These custommer support people are of no use either they seem like they just passed out of 8th class
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MK91
Beginner Level 2
06-12-2024 09:33 AM

in

Galaxy S
If you get any possible solution for let me know
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ankitmon
Active Level 7
06-12-2024 09:46 AM

in

Galaxy S
It used to work fine but had issues, but after one ui 6.1 this issue is occurring more and more. Now Samsung Pass overtakes the incoming OTP'S and suggest passwords instead of the otp received and for some reason samsung internet doesn't know most of my passwords. Now i have to click on setting icon on keyboard and search for the passwords saved for the specific website again and again.
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samael0202
Beginner Level 2
01-16-2025 05:33 PM

in

Galaxy S
I was having the same issue the solution is here .
Go to advance features . Turn on the smart suggestion option. Then click on smart suggestion and check it is on for samsung keyboard .
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iMaher14
Active Level 3
06-16-2026 09:45 PM

in

Galaxy S
i saw the topic lately. However, to activate autofill with samsung keyboard make sure to activate samsung keyboard under

Security and privacy- More privacy settings - Personal data intelligence

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title:

Samsung Keyboard Issue

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