‎S24 5G Camera - Photo optimization in 50 MP mode

R

ReddyC

Active Level 2

last edited

09-2-2025 05:58 AM

in

Galaxy S

Hi,

I recently purchased Galaxy S24 5G mobile phone. When I capture a photo in 50 MP mode, after capture when I view it in galaxy it's automatically optimizing in the background (showing AI kind of symbol on UI) and removing the original color contrast from the photo.

As I have seen couple of suggestions online I turned of scene optimizer in camera settings and tried again. But the issue still exists. 50 MP mode overriding the originally captured photo by auto adjusting the colours which is not user controllable. As a owner the device we definitely must n should have control over it. Need an option to turn off the auto optimization feature to keep the original photo instead of auto adjusted photo.

This is a big issue with Camera. Kindly address it.

Need support from community members. Please upvote.

C
cs_member10
Moderator
09-2-2025 11:16 AM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support
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R
ReddyC
Active Level 2
09-2-2025 11:27 AM

in

Galaxy S
I have already shared the error report at feedback section
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R
ReddyC
Active Level 2
09-2-2025 11:32 AM

in

Galaxy S
PFA
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title:

S24 5G Camera - Photo optimization in 50 MP mode

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