title:

S21Fe Network issues

(Post creation time:  

07-26-2024 03:50 AM

)

323 Views

P

ponp

Active Level 1

last edited

 

07-26-2024 03:50 AM

 

in

 
After update network internet speed is very low and also call operation quality 
    • G

      goodthings

      Expert Level 5

      07-26-2024 04:21 AM

       

      in

       
      Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time,restart your's device without any Sim in slots, interchange Sim in slots, turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

      0 likes

    • G

      goodthings

      Expert Level 5

      07-26-2024 04:21 AM

       

      in

       
      Your's most welcome to here.

      0 likes

    • C

      cs_member10

      Moderator

      07-26-2024 12:53 PM

       

      in

       

      Dear Samsung member,

      Greetings from Samsung customer support.

      As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

      Note: kindly contact your network service provider once to make sure there is no issue from their end.

      Check device network in open area
      Check device network mode settings
      Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
      Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

      Check network operator settings
      Kindly set device network operator as "Automatically".
      Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
      Note: We recommend to set device network operators as automatically.
      Tap on OK>>Registered on network.

      Check SIM cards
      Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

      Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

      Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

      In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

      Warm Regards,
      Samsung Customer Support

      0 likes

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