title:

S21FE network issues

(Post creation time:  

01-10-2024 05:12 PM

)

531 Views

S

Shridha

Beginner Level 2

last edited

 

01-10-2024 05:12 PM

 

in

 
I am not able to get proper 4/5G network with my snapdragon S21Fe.
Pl guide .
    • A

      Aditya_Raj108

      Expert Level 5

      01-10-2024 05:23 PM

       

      in

       
      What problem you're facing?
    • S

      Shridha

      Beginner Level 2

      01-10-2024 05:25 PM

       

      in

       
      I am not able to get proper bandwidth in same area where my previous phone was delivering good one

      0 likes

      A

      Aditya_Raj108

      Expert Level 5

      01-10-2024 06:54 PM

       

      in

       
      Try reinserting your SIM then Restart once.

      0 likes

    • K

      kanna22

      Active Level 1

      01-10-2024 05:44 PM

       

      in

       
      Yes

      0 likes

    • G

      goodthings

      Expert Level 5

      01-11-2024 01:30 AM

       

      in

       
      My dear reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time without any Sim in slots restart your's device one time and also interchange Sim in slots. Thanks.

      0 likes

    • C

      cs_member10

      Moderator

      01-11-2024 08:02 AM

       

      in

       

      Dear Samsung member,

      Greetings from Samsung customer support.

      Kindly follow the easy troubleshooting steps which might help to solve the issue.

      Check device network in open area
      Advice customer to check his/her device in a different location/network coverage area.

      Check device network mode settings
      Please follow the below steps.
      Note: Steps and Images may vary according to OS.
      Step1: Navigate to apps screen and tap on Settings.
      Step2: Tap on Connections.
      Step3: Tap on Mobile networks.
      Step4: Tap on network mode SIM1 or SIM2.
      Step5: Select network mode.
      Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

      Check network operator settings
      Kindly set device network operator as "Automatically".
      Please follow the below steps.
      Step1: Navigate to apps screen and tap on Settings.
      Step2: Tap on Connections.
      Step3: Tap on Mobile networks.
      Step4: Tap on Network operators.
      Step5: Select automatically.
      Note: We recommend to set device network operators as automatically.
      Step6: Tap on OK.
      Step7: Registered on network.

      Check SIM cards
      Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

      Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

      Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/

      In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

      Warm Regards,
      Samsung Customer Support

      0 likes

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