title:

Problem with LockStar module in GoodLock

(Post creation time:  

06-9-2025 12:54 AM

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628 Views

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demigod029

Active Level 4

last edited

 

06-9-2025 12:57 AM

 

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The lock screen clock widget changes it's size automatically with passing of time. It basically keeps shrinking, every few days I've to resize it to maximum and it shrinks again. Is anyone else facing this issue, any solution?
PS - I'm using S25
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    cs_member10

    Moderator

    06-9-2025 10:50 AM

     

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    Dear Samsung Member,

    Greetings from Samsung Customer Support!

    We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

    To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

    Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

    Warm Regards,
    Samsung Customer Support

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    demigod029

    Active Level 4

    06-9-2025 05:29 PM

     

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    I've tried doing that twice before for some another issue and haven't got any satisfactory response, I've explained my issue very well in the text

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    demigod029

    Active Level 4

    06-9-2025 05:32 PM

     

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    Also the widget size shrinks over days i can't screen record for that long

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    elesh2702

    Active Level 6

    06-9-2025 05:07 PM

     

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    I m facing high battery consumption after enabling Good Lock
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    demigod029

    Active Level 4

    06-9-2025 05:30 PM

     

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    I didn't notice any such issues

    0 likes