‎Pink line issue | Samsung Members Community

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shiva8777

Active Level 3

last edited

05-29-2026 09:56 AM

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Galaxy S

After update of ui8.5 pink line issue occured any solution

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Galaxyuser011
Active Level 3
05-29-2026 10:05 AM

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Galaxy S
Same, I got a green line as a gift on my S23.
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shiva8777
Active Level 3
05-29-2026 10:13 AM

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Galaxy S
What the solution
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Galaxyuser011
Active Level 3
05-29-2026 10:14 AM

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Galaxy S
God knows because Samsung has not been replying on WhatsApp for the last 1.5 hours.
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vi18
Active Level 9
05-29-2026 10:06 AM

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Galaxy S
In which device
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vi18
Active Level 9
05-29-2026 10:14 AM

in

Galaxy S
When you bought
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shiva8777
Active Level 3
05-29-2026 10:15 AM

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Galaxy S
November 2023
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vi18
Active Level 9
05-29-2026 10:22 AM

in

Galaxy S
Test the Hardware: Open the phone dialer and type *#0*# to access the test menu. Tap on Red, Green, and Blue individually. If the line disappears during these color tests, it is highly likely a software issue. If it remains, your display connector or screen panel is physically damaged, in this case visit service center they will replace display at free cost.
If my suggestion solves your issue then please accept it as solution by clicking on three dots😊.
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SantoshAdapa
Beginner Level 2
05-29-2026 02:39 PM

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Galaxy S
I had a similar issue with a green line. The screen was replaced free of cost since my mobile is not more than 3 years old.
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shiva8777
Active Level 3
05-29-2026 03:13 PM

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Galaxy S
Then I go to service center
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cs_member10
Moderator
05-30-2026 10:14 AM

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Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

Basis your query, regarding the line issue with your device. I would share some quick steps with you that might help you solve your issue.

Restart your phone:
Start by turning your phone off, and then turning it back on. Don't just turn off the screen, make sure to actually turn off the phone and restart it.
This basic fix takes care of a lot of problems because it forces your phone to close everything down and start fresh. If the line was caused by a temporary glitch in your phone’s software, restarting the phone will fix the problem.

Restart your phone in Safe Mode. Safe Mode is a limited mode that prevents anything from launching on your phone aside from the essentials. This is a good way to see if you have a software problem. If the line goes away in Safe Mode, then you know you have a problem with an app, a setting, or the operating system.

Remove recent apps. If you’ve installed any apps recently, try uninstalling them. If the line is caused by an incompatible or malfunctioning app, removing it may fix your problem. If you’ve made any settings changes recently, try undoing those changes as well.

Update your phone. Check to see if your phone has any operating system updates available. If there’s a problem with your current version of Android, the update may fix your problem.

Factory reset your phone. This is the last fix you should attempt before you send your phone in for repairs. It’s a drastic option, because it deletes all of the data on your phone, including photos, videos, and everything else, and installs a fresh version of Android.

If the line is caused by a software issue, the factory reset will fix the problem. If the white line remains, that means you’re dealing with a hardware failure.

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

title:

Pink line issue

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