title:

Pink line issue after update

(Post creation time:  

07-9-2024 04:15 AM

)

780 Views

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RajatHarvaleker

Active Level 1

last edited

 

07-9-2024 04:15 AM

 

in

 

I am S22 user, after recent software update on 3 july 2024 i have got an pink link on phone display.

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      dp52

      Active Level 1

      07-9-2024 04:31 AM

       

      in

       
      Samsung has announced that they will recitfy the issue till 3 years after purchasing the phone free of cost even it is not in warranty for only S series of phones

      0 likes

    • A

      amarmahtha

      Active Level 2

      07-9-2024 04:37 AM

       

      in

       
      My s21fe also have same problem on 9th July I updated and got line on screen
      Does samsung fixed your screen for free?
      Please reply 🙏

      0 likes

    • C

      cs_member10

      Moderator

      07-9-2024 10:46 AM

       

      in

       

      Dear Samsung member,

      Greetings from Samsung customer support.

      As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

      Power OFF Galaxy smartphones and turn ON-
      To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

      Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

      Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

      In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

      Warm Regards,
      Samsung Customer Support.

      0 likes

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      goodthings

      Expert Level 5

      07-9-2024 12:45 PM

       

      in

       
      Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. Meanwhile use 60Hz.refresh rate of display. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

      0 likes

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      goodthings

      Expert Level 5

      07-9-2024 12:45 PM

       

      in

       
      Your's most welcome to here.

      0 likes

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      tackyJ

      Active Level 1

      07-17-2024 05:21 AM

       

      in

       
      I'm so done with these Samsung phones man. Even I have white patches on display despite the fact that I take such good care of phones. It's a trash defect that occurs after every update. They should fix this. I'm sure this is my last samsung phone.

      0 likes