‎I'm facing camera blurry problem. | Samsung Members Community

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jayedmlk

Beginner Level 2

last edited

12-21-2020 06:59 PM

in

I'm facing camera blurry problem in my main camera in Galaxy s10.what can i do?

what's the solution ? is Samsung fixing the problem?

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CM
cs-member13
Expert Level 4
12-24-2020 12:51 PM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and perform following methods to resolve the Camera quality issue:

1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question)along with screenshots, short videos and error log file, so that we can assist you accordingly.

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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