‎Data connection problem | Samsung Members Community

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Shariful007

Active Level 2

last edited

12-13-2021 04:44 PM

in

My phone internet data stops after few minutes using. I can use internet only after enable and disable airplane moode. But when i use wifi, it runs smoothly. It only occurs when i use mobile data.

Device S21 ultra 5G

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Tejathunder
Active Level 2
12-13-2021 05:04 PM

in

Galaxy S
I think that is network related issue. Or else try once by changing the sim slot.
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Shariful007
Active Level 2
12-13-2021 05:25 PM

in

Galaxy S
I have used several service provider's sim card. But the issue remain same
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Durgeshkapoor
Active Level 6
12-13-2021 05:43 PM

in

Galaxy S
This issue is there in s21 ultra mobile if you use single sim this issue will not arise samsung is not doing anything for this problem facing this issue since May 2021.
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Durgeshkapoor
Active Level 6
12-13-2021 05:47 PM

in

Galaxy S
At this moment you can only toggle airplane mode on off or use single sim or if you want regular internet deactivate one sim from sim card manager. When you purchased this phone??

https://r2.community.samsung.com/t5/Galaxy-S/S21-ultra-mobile-data-stops-and-requires-airplane-mode-on-off/td-p/10253718
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Shariful007
Active Level 2
12-13-2021 05:49 PM

in

Galaxy S
I purchased my phone about 3 months ago
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Durgeshkapoor
Active Level 6
12-13-2021 05:50 PM

in

Galaxy S
Won't happen if you use single sim.
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Roshan5
Expert Level 3
12-14-2021 03:50 AM

in

Galaxy S
I m facing in S21 Ultra
Using Single Sim
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Durgeshkapoor
Active Level 6
12-14-2021 10:24 AM

in

Galaxy S
Glad to know single sim solved your issue but keep posting on threads and community only then this issue will be resolved by samsung
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Durgeshkapoor
Active Level 6
12-14-2021 10:27 AM

in

Galaxy S
Should not happen single sim solves this issue and in your case this issue should not arise as there is only one sim in phone. How are you using this phone immediately take it to samsung service center
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Shariful007
Active Level 2
12-14-2021 10:34 AM

in

Galaxy S
It is very difficult to show the problem at service center as i don’t know when the problem will occur again. Besides, they will define it as network issue.
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AbelBC
Active Level 1
12-17-2021 03:27 PM

in

Galaxy S
I have the same issue and I checked every way possible. The only solutions are to toggle airplane mode on/off or to change network mode. But that's a temporary solution as within minutes it'll be back to the same.
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CM
cs-member13
Expert Level 4
12-20-2021 10:43 AM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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Data connection problem

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