Backup all the files and reset your phone. It will work absolutely. Some old version and new version merges together and create a malfunction. Resetting your device will delete old files and install new files in a proper manner
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
I suggest you go to the service center. If they can fix it without resetting your phone, it'll save you time. You won't have to back up everything and then restore it.
Also do let them know this is not a good experience even after spending this much money on a flagship, your visit must not got wasted. Let them know the truth that what a customer thinks when this kind of issues happened by a brand's mistake. 💸😡
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
arusha1234
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11-5-2024 04:43 PM
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kanna7457
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11-5-2024 04:53 PM
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PrashantGoswami
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11-5-2024 05:07 PM
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Some old version and new version merges together and create a malfunction. Resetting your device will delete old files and install new files in a proper manner
kanna7457
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goodthings
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goodthings
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Milan
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Milan
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kanna7457
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Milan
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cs_member10
Moderator
11-6-2024 04:04 AM
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Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you kindly perform the following steps to resolve your issues.
● Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
●Clear camera application data: Apps>Camera>Storage>Clear Data
●Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Warm Regards,
Samsung Customer Support
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kumik
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11-6-2024 01:59 PM
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