title:
Call Scam Detection issue.
(Post creation time:
10-6-2026 02:19 PM
)
425 Views
I updated my S25 Ultra about eight hours ago, and there’s a feature called Call Scam Detection. It’s been around eight hours since I enabled it, but it just keeps loading and doesn’t seem to be working at all. Whether I turn it off or on, it just keeps showing the loading circle.
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cs_member10
Moderator
10-7-2026 06:46 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application>> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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