‎Amazon Prime issue | Samsung Members Community

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Ashutosh212

Active Level 5

last edited

12-15-2021 03:33 AM

in

Hi since I have updated to latest Android my Amazon prime is not working please help if you have any solution.

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indiantrueindian
★★
12-15-2021 04:32 AM

in

Galaxy S
It will be better to assist if you mention your device name.
However you can try these normal troubleshooting steps

Try reinstalling the apps. Also check the widevine version should be normally L1

Go to play store and update Chrome and Android system web view.
or
else go to settings>apps>Android system webview>cick 3 dots at top>uninstall latest updates

If you still facing issues then Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
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A
Ashutosh212
Active Level 5
12-15-2021 04:42 AM

in

Galaxy S
How to check widevine version
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CM
cs-member13
Expert Level 4
12-19-2021 08:16 AM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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