title:
lock screen issue
(Post creation time:
01-20-2020 12:18 PM
)
2523 Views
A
Anand0
Active Level 3
When i lock my phone(Samsung Note 10 plus) with the power key and again in a second try to unlock the phone with the power it take 3-4 seconds to process and it doesn't shows the lock screen wallpaper, it shows a black screen with time and fingerprint scanner. Why it is taking time to process and showing a black lock screen.
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Selected Answer
DhavalSankhala
Active Level 3
01-20-2020 12:25 PM
in
if still it proceeds the same .. kindly wipe the fone. thats the only solution
Anand0
Active Level 3
01-20-2020 01:02 PM
in
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Selected Answer
raptor
Active Level 3
01-20-2020 05:33 PM
in
Anand0
Active Level 3
01-20-2020 05:57 PM
in
safwan717
Active Level 3
01-20-2020 12:27 PM
in
Samsung_Support4
Moderator
01-23-2020 11:50 AM
in
Hi there,
Please perform the below mentioned steps to resolve the issue:
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).
> Run the device in safe mode and check the issue.
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
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