title:
Samsung Note 9 display issue
(Post creation time:
07-18-2020 07:40 PM
)
995 Views
A
AnkitTheRajput
Active Level 1
Hello guys,
I hope you all are safe and doing well in this pandemic. So I'm facing some serious display discolouration (Greenish Yellow effect) issue on my Galaxy Note 9 device. I did some research and found many people around the globe are also facing the same issue I also found some articles related to this issue one of them is from the Fobes and in that it is mentioned that is issues are faced by the march software update for Samsung.
So can anyone from the Samsung department can help us with this problem it would be great if this issue is resolved as soon as possible.
Thanks you for reading and understanding our problems. I'm waiting for some positive response from Samsung.
Also, I connected with the customer care service but did not get any proper response.
Will update if this issue gets resolved.
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RubinTech
Active Level 4
07-20-2020 07:58 AM
in
0 likes
cs-member13
Expert Level 4
07-21-2020 05:28 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve the issue kindly follow the given below steps:-
1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the screenshots and issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
0 likes
AnkitTheRajput
Active Level 1
07-23-2020 05:06 PM
in
I have done all the mentioned solutions
and the only option I see is to go to Samsung customer care
As, suggested by Samsung customer helpline
0 likes
RubinTech
Active Level 4
07-23-2020 05:11 PM
in
Please Join only if you are facing the Display discoloration or Overheating or horizontal lines on display when the brightness is set to low. All these issues are started recently after software update, not by any accidental or physical damage to display.
https://t.me/samsungDisplayProblem
TechFreak07
Active Level 4
07-26-2020 03:37 PM
in
and if still smsng does nothing and put this **bleep** in drawer and accept this as our biggest mistake to choose smsng for flagship
TechFreak07
Active Level 4
07-26-2020 05:59 PM
in
AK0101
Active Level 6
08-11-2020 02:26 PM
in
Please follow this link to escalate to CEO help desk
https://www.samsung.com/in/support/write-to-our-ceo/