title:
Heating issue after July security patch update
(Post creation time:
08-23-2020 06:20 AM
)
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Hamidkhan96
Active Level 5
Is there any one who is also facing heating issue in Galaxy Note 9 after July security patch update?
I'm facing too much heat while watching videos on YouTube in 720p60fps & 1080p60fps
While playing pubg the battery is discharging very fast due to heat i mean too much heat while playing any game
The problem is started to appear after July security patch update not before
I thought the problem will be solved in August security patch update but nothing happened
Please!!! Samsung fix this issue as soon as possible
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Vicky_A52
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08-23-2020 06:22 AM
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Hamidkhan96
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08-23-2020 05:14 PM
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Anonymous User
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08-23-2020 06:25 AM
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Hamidkhan96
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08-23-2020 05:14 PM
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klaus2020
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08-23-2020 09:12 AM
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Hamidkhan96
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Hamidkhan96
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Hamidkhan96
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08-23-2020 05:38 PM
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Hamidkhan96
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08-23-2020 05:39 PM
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when software update stops then only matters
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Hamidkhan96
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08-23-2020 05:45 PM
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Hamidkhan96
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Hamidkhan96
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cs-member13
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08-25-2020 11:46 AM
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Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "Overheating" issue please follow the below given step:-
> Close background running apps and uninstall the unnecessary apps.
For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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Hamidkhan96
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08-26-2020 11:32 AM
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