title:

Apps not syncing data when screen is off.

(Post creation time:  

11-29-2017 05:06 AM

)

472 Views

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var1990

Active Level 1

last edited

 

11-29-2017 05:06 AM

 

in

 
My apps such as gmail,whatsapp and others are not syncing data when screen is off.
As soon as I switch on the screen, I start recieving notifications.
I hv checked all the settings of wifi and apps.
They all are fine.
Kindly help me out.
    • D

      Devv_007

      Expert Level 5

      11-29-2017 07:30 AM

       

      in

       
      Did you turned on powersaving mode?

      0 likes

      V

      var1990

      Active Level 1

      11-29-2017 07:39 AM

       

      in

       
      no its off

      0 likes

      D

      Devv_007

      Expert Level 5

      11-29-2017 07:45 AM

       

      in

       
      And background data of apps?

      0 likes

    • A

      admin_

      Expert Level 5

      11-29-2017 09:47 AM

       

      in

       
      Thanks for being a part of Samsung community. Would like to tell you kindly follow the steps below to resolve your concern:-
      1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
      2) Please run your device in safe mode.
      3) Please do reset your device on factory mode after taking the data backup Via Smart switch. Be sure to hit ♡ when you find an answer that works for you.

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