title:

phone not working properly

(Post creation time:  

11-29-2020 07:15 PM

)

324 Views

K

kratey

Beginner Level 2

last edited

 

11-29-2020 07:15 PM

 

in

 
I mean sometimes when I use the phone it automatically do things. Like if you going inside YouTube and searching for video it goes into a video. When you typing something it comes out like we are clicking something in middle screen. It's like I'm using this new phone for about two weeks. I Don't think i went into some inappropriate sites to get virus  Or connect with other devices. Can someone say is it only me and what could be happening... 
  • A

    aarib

    Expert Level 3

    11-30-2020 12:01 AM

     

    in

     
    factory data reset everything..
    dont forget to backup all imp data to any other device or usb.

    0 likes

  • A

    AMPK

    Expert Level 3

    11-30-2020 01:23 AM

     

    in

     
    This happens to all. Use Device care daily. Update all apps daily. Clean residual files. Restart weekly.

    0 likes

  • S

    12-3-2020 07:43 AM

     

    in

     

    Dear Samsung Member,

    Greetings from Samsung Customer Support!


    Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


    Thank you for writing to Samsung.

     

    Warm Regards,
    Samsung Customer Support

    0 likes