‎phone not working properly | Samsung Members Community

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dibraj

Active Level 3

last edited

10-2-2020 11:12 AM

in

Galaxy A

My phone is working very slow, my phone not working properly please resolve my problem as early as possible

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Shamanth221B
Active Level 2
10-2-2020 11:22 AM

in

Galaxy A
Try clearing the cache PARTITION of your phone.
If this fails back up your data and factory reset your phone
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dibraj
Active Level 3
10-2-2020 11:44 AM

in

Galaxy A
how to clear cache?
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Ehsank
Expert Level 5
10-2-2020 12:01 PM

in

Galaxy A
Wipe Cache Partition, Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
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Ehsank
Expert Level 5
10-2-2020 11:29 AM

in

Galaxy A
1. go to settings >>advance features >>enable reduce animation .

2. go to developer option and disable or decrease animation scale to. 5x
definitely it will work for you, and you will get noticeable difference.

If you not yet enable developer option then follow these steps

Steps to enable developer option
settings >about phone>software information >then u find build number >tap 7 times>then back to settings
and at end of settings one new option called developer option
click on it and find that option
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Shamanth221B
Active Level 2
10-2-2020 11:56 AM

in

Galaxy A
To clear chache partition, shut down your phone
Hold the power and the volume up buttons till it boots up
Scroll down to cache partition using the power down button and press power button to select
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Shamanth221B
Active Level 2
10-2-2020 11:57 AM

in

Galaxy A
After you clear chache partition, select restart phone ,ie, the first option in most of the phones using the power button
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Shamanth221B
Active Level 2
10-2-2020 11:58 AM

in

Galaxy A
If this is complicated, search how to clear cache partition in *your phone model* on YouTube and follow the videos
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cs-member13
Expert Level 4
10-5-2020 02:02 PM

in

Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned quick steps to resolve the hanging issue:-

1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).

2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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title:

phone not working properly

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