‎facing network problems. | Samsung Members Community

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RajneeshKumarYadav

Active Level 3

last edited

11-28-2020 06:13 PM

in

#SamsungGalaxyM21 many problems for any network services. All time emergency network problem. #SamsungCare #SamsungServiceProvider

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RAHRULZ18
Active Level 4
11-28-2020 08:04 PM

in

Galaxy M
just try to reset the network from the settings maybe it will work after the reset
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CM
cs-member13
Expert Level 4
12-3-2020 09:38 AM

in

Galaxy M
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "network" issue please follow below given steps:

1. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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