title:

apps not working

(Post creation time:  

02-11-2021 06:12 PM

)

238 Views

A

akash0408

Active Level 4

last edited

 

02-11-2021 06:12 PM

 

in

 
Some apps are working only on wifi and not on mobile network since Android 11 update 
    • E

      Ehsank

      Expert Level 5

      02-11-2021 06:17 PM

       

      in

       
      try these steps and lets see

      A. Wipe Cache Partition.

      Steps to perform.

      1) Turn off the device.

      (Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

      2) Press and hold the Volume Up key and the spower button.
      3) When the Android logo displays, release all keys.
      4) Press the Volume down key to navigate and select "Wipe cache partition".
      5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
      6) Press the Power key to restart the device.

      B. Reset App Preferences.
      Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

      C. Go to settings >general Management >reset>reset settings.

      0 likes

    • S

      02-13-2021 09:50 AM

       

      in

       

      Dear Samsung Member,


      Greetings from Samsung Customer Support!


      Please perform the below mentioned steps to resolve the issue:

       

      * Reset Network Settings: Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

       

      For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


      Thank you for writing to Samsung.

       

      Warm Regards,
      Samsung Customer Support

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    • A

      akash0408

      Active Level 4

      02-13-2021 09:52 AM

       

      in

       
      happening the same

      0 likes

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