title:

WIFI connectivity problem in M30 S

(Post creation time:  

01-25-2020 05:37 PM

)

9245 Views

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Nashhhh

Beginner Level 3

last edited

 

01-25-2020 05:37 PM

 

in

 
I am facing a severe wifi connectivity problem.  My phone is unable to connect to wifi for a time more than 5 min. An exclamation mark is seen after wifi symbol. But the same wifi is working on my other phones which are not a Samsung brand. Particularly when phone is kept in normal mode and medium power saving mode, wifi is not w6

Tell me how can I resolve this issue.
    • A

      amanjalwehra

      Expert Level 3

      01-25-2020 06:34 PM

       

      in

       
      some of the ways that can help you.
      1. Force Restart-Please press and hold POWERbutton until SAMSUNG GALAXY M30S shutdown or turn off by itself. You may also try press and hold POWER + VOLUME DOWN button to shut it down orrestart. After it is totally off, then we can press again POWER button to turn it ON.

      2. Reset all Network Settings:- swipe up the screen and from Main Menu select Settings.In the next step choose General management.Now you should tap Reset and Reset Network Settings.Then select Reset Settings.

      3. Factory Reset - please create a copy of your important data before factory reset
      First Method: Factory Data Reset Your Samsung Galaxy M30s From The Settings Menu
      Second Method: Factory Data Reset Your Samsung Galaxy M30s Using Recovery Mode
      first method:
      Open the Settings menu.Tap the Backup and Reset menu, after selecting suitable options at that menu, tap the Factory Data Reset under the Personal Data section.Read the informations on the screen and tap Reset Device.Confirm it using screen lock pin, pattern, or password.If you want to delete portable storage data, tap the Delete All.Your device will restart and Samsung Galaxy M30s factory reset process will be completed.

      second method:Be sure that your phone has at least %50 battery.Switch off your device and wait a few seconds.Press and hold Volume Up + Home + Power buttons at the same time until recovery mode screen appears.When the Samsung logo appears leave the Powerbutton and wait a few seconds.Leave all the keys when Recovery Mode screen appears.Go to the Wipe Data / Factory Reset option using the Volume Down and click the Power button to accept it.Go to Yes –Delete All User Data using Volume Down and click Power button to continue.After the process finishes, go to Reboot System Nowand click Power button.Your device will restart and Samsung Galaxy M30s factory reset process will be completed.
    • N

      Nashhhh

      Beginner Level 3

      01-25-2020 06:42 PM

       

      in

       
      tanq I'll get back to u after trying

      0 likes

    • A

      AMPK

      Expert Level 3

      01-26-2020 05:35 AM

       

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      please check timer which shows switch of internet connection if it is not connected probably it will be less than 5 minutes.

      0 likes

    • S

      01-28-2020 05:24 AM

       

      in

       

      Hi there,

       

      Please perform the following steps to resolve the issue:

      1- Reset network settings (Settings > General Management > Reset > Reset network settings).

      2- Check the mentioned issue in safe mode.

      3- Perform Interactive checks through the Samsung Members Application (Samsung Member Application > Get Help > Interactive checks > Wi-Fi).

      4- If issue still persists, create data backup and reset the device.
      For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

       

      Regards,

      Team Samsung Members

       

       

       

       

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      Nithin95

      Beginner Level 2

      09-6-2020 11:32 AM

       

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      issue not resolved 😔. please help

      0 likes

    • R

      raushan007

      Beginner Level 3

      05-10-2020 06:30 AM

       

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      I tried everything forced restarted, reset network setting....then after I factory reset my phone , but still it is happening.
      i bought this phone for better gaming performance but i am suffering due to signal problem and wifi connectivity issue.
      really worst problem I am facing now a days.

      0 likes

      R

      rawbeendra

      Beginner Level 2

      06-10-2020 01:23 AM

       

      in

       

      I am also having the same problem.

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      Arches

      Beginner Level 2

      08-20-2020 05:08 PM

       

      in

       
      same problem here
      N

      Nithin95

      Beginner Level 2

      09-6-2020 11:31 AM

       

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      issue not resolved. please help

      0 likes

    • S

      Samsung_TBSuVRN

      Beginner Level 2

      06-15-2020 07:53 AM

       

      in

       

      I'm as well having issues recently. I earlier had a Single Band WiFi router. Now after that I have switched to the new  WiFi switch with SmartConnect (which has both 2.4 & 5 Ghz). After that I started having the issues. I guess it has something to do with the Dual band on 5Ghz ....

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    • D

      D26

      Beginner Level 2

      09-9-2020 06:03 AM

       

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      my mobile samsung m30s not connected wifi

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    • M

      marshall123

      Beginner Level 2

      01-13-2021 06:05 PM

       

      in

       
      I suggeste people not to buy this trash! wifi in this phone is a major problem and second the phone started to blackout for a min unless if you switch off the phone then somewhat it gonna start responding again

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    • V

      Vivek2428

      Beginner Level 2

      04-17-2021 04:57 PM

       

      in

       
      My mobile has a problem with wifi
      It is connecting to my wifi but not able to browse the internet using mg wifi
      And while using mobile data it is absolutely fine without any problem
      I completed doing restarts and resetted network settings and factory reset
      Try uo sort out my problem

      0 likes