title:
WIFI connectivity problem in M30 S
(Post creation time:
01-25-2020 05:37 PM
)
9245 Views
I am facing a severe wifi connectivity problem. My phone is unable to connect to wifi for a time more than 5 min. An exclamation mark is seen after wifi symbol. But the same wifi is working on my other phones which are not a Samsung brand. Particularly when phone is kept in normal mode and medium power saving mode, wifi is not w6
Tell me how can I resolve this issue.
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amanjalwehra
Expert Level 3
01-25-2020 06:34 PM
in
1. Force Restart-Please press and hold POWERbutton until SAMSUNG GALAXY M30S shutdown or turn off by itself. You may also try press and hold POWER + VOLUME DOWN button to shut it down orrestart. After it is totally off, then we can press again POWER button to turn it ON.
2. Reset all Network Settings:- swipe up the screen and from Main Menu select Settings.In the next step choose General management.Now you should tap Reset and Reset Network Settings.Then select Reset Settings.
3. Factory Reset - please create a copy of your important data before factory reset
First Method: Factory Data Reset Your Samsung Galaxy M30s From The Settings Menu
Second Method: Factory Data Reset Your Samsung Galaxy M30s Using Recovery Mode
first method:
Open the Settings menu.Tap the Backup and Reset menu, after selecting suitable options at that menu, tap the Factory Data Reset under the Personal Data section.Read the informations on the screen and tap Reset Device.Confirm it using screen lock pin, pattern, or password.If you want to delete portable storage data, tap the Delete All.Your device will restart and Samsung Galaxy M30s factory reset process will be completed.
second method:Be sure that your phone has at least %50 battery.Switch off your device and wait a few seconds.Press and hold Volume Up + Home + Power buttons at the same time until recovery mode screen appears.When the Samsung logo appears leave the Powerbutton and wait a few seconds.Leave all the keys when Recovery Mode screen appears.Go to the Wipe Data / Factory Reset option using the Volume Down and click the Power button to accept it.Go to Yes –Delete All User Data using Volume Down and click Power button to continue.After the process finishes, go to Reboot System Nowand click Power button.Your device will restart and Samsung Galaxy M30s factory reset process will be completed.
Nashhhh
Beginner Level 3
01-25-2020 06:42 PM
in
0 likes
AMPK
Expert Level 3
01-26-2020 05:35 AM
in
0 likes
Samsung_Support1
Moderator
01-28-2020 05:24 AM
in
Hi there,
Please perform the following steps to resolve the issue:
1- Reset network settings (Settings > General Management > Reset > Reset network settings).
2- Check the mentioned issue in safe mode.
3- Perform Interactive checks through the Samsung Members Application (Samsung Member Application > Get Help > Interactive checks > Wi-Fi).
4- If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Regards,
Team Samsung Members
0 likes
Nithin95
Beginner Level 2
09-6-2020 11:32 AM
in
0 likes
raushan007
Beginner Level 3
05-10-2020 06:30 AM
in
i bought this phone for better gaming performance but i am suffering due to signal problem and wifi connectivity issue.
really worst problem I am facing now a days.
0 likes
rawbeendra
Beginner Level 2
06-10-2020 01:23 AM
in
I am also having the same problem.
0 likes
Arches
Beginner Level 2
08-20-2020 05:08 PM
in
Nithin95
Beginner Level 2
09-6-2020 11:31 AM
in
0 likes
Samsung_TBSuVRN
Beginner Level 2
06-15-2020 07:53 AM
in
I'm as well having issues recently. I earlier had a Single Band WiFi router. Now after that I have switched to the new WiFi switch with SmartConnect (which has both 2.4 & 5 Ghz). After that I started having the issues. I guess it has something to do with the Dual band on 5Ghz ....
0 likes
D26
Beginner Level 2
09-9-2020 06:03 AM
in
0 likes
marshall123
Beginner Level 2
01-13-2021 06:05 PM
in
0 likes
Vivek2428
Beginner Level 2
04-17-2021 04:57 PM
in
It is connecting to my wifi but not able to browse the internet using mg wifi
And while using mobile data it is absolutely fine without any problem
I completed doing restarts and resetted network settings and factory reset
Try uo sort out my problem
0 likes