title:
Network problem
(Post creation time:
05-22-2026 12:10 PM
)
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banjare3247
Active Level 1
Network problem call drop and internet not working properly or poor network quality
Kindly do something
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KunteAmith
Active Level 8
05-22-2026 02:15 PM
in
Couple of steps to check if it's the problem with phone or sim
1. Remove a sim if using dual sim and put a sim in slot 1 and check, if it works fine then replace with 2nd sim and check again if it also works fine.
If it was not working properly for both sim then there is a possibility that issue is with phone, if not then your sim has gone bad, and you have to visit your network support shop and get it replaced.
70% of the time it's the sim and not the phone. It will be even better if you can check with sim that is working fine in a different phone. You can do the same for sim too, check in a different phone.
If this comment helps you then click on 3 dot on this message and select accept solution. Thank you.
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banjare3247
Active Level 1
05-22-2026 03:27 PM
in
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banjare3247
Active Level 1
05-22-2026 02:29 PM
in
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KunteAmith
Active Level 8
05-22-2026 03:29 PM
in
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banjare3247
Active Level 1
05-22-2026 03:42 PM
in
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cs_member10
Moderator
05-23-2026 01:58 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Kindly check the device in different locations/network coverage areas.
● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).
● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.
● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.
● Kindly try to contact the service provider once.
● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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