‎M31 Bluetooth Headphone Wifi Problem | Samsung Members Community

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Behlenk

Beginner Level 2

last edited

11-3-2020 03:17 PM

in

My wi-fi connection is having issues when I connect to my bluetooth headphone. Its very annoying.

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MissonChoudhurY
Active Level 7
11-3-2020 03:54 PM

in

Galaxy M
check the bluetooth
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cs-member13
Expert Level 4
11-4-2020 06:02 PM

in

Galaxy M
Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "Wi-Fi" issue kindly follow the given below steps:

1. Reset Network Settings:-Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

2. Reset the device:-Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
>>Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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