(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 ) ...........OR....... IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.
2) Press and hold the Volume Up key and the spower button. 3) When the Android logo displays, release all keys. 4) Press the Volume down key to navigate and select "Wipe cache partition". 5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System. 6) Press the Power key to restart the device.
B. Reset App Preferences. Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
C. Go to settings >general Management >reset>reset settings.
(NOTE : Reset settings/ Reset App preferences, change all settings to default)
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Ehsank
Expert Level 5
03-14-2021 05:31 AM
in
A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
C. Go to settings >general Management >reset>reset settings.
(NOTE : Reset settings/ Reset App preferences, change all settings to default)
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Samsung_Support1
Moderator
03-18-2021 02:42 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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